Service Coordinator
3.
3 Aurora, OH Aurora, OH Full-time Full-time $21 an hour $21 an hour Service Coordinator Location Preferences:
Hybrid PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain.
We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes.
We are uniquely positioned to address key challenges impacting mission critical operations related to rising input costs, skill shortages, and supply chain disruptions.
Bain Capital's 2021 investment in PartsSource further propels us to realizing our Vision:
Ensure the quality, safety, and availability of mission critical assets to improve health outcomes.
The Service Coordinator will execute lead customer and service provider communications throughout the entire service event process.
Reporting to the Service Manager, you will reach out to suppliers for quotes, manage the service event process and perform all follow ups necessary with the assistance of many technology tools.
What You'll Do Organize and manage service events from start to finish Develop strong relationships with customers and technicians Receive, prioritize, schedule, dispatch and invoice service events Works with other departments internally, to resolve customer questions and issues quickly Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Execute technology enabled workflows and cloud-based document storage.
Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary Maintain accurate customer, site, and call history information within computer system.
Add and change customer site information as needed Maintain accurate customer, site, and call history information within computer system.
Manage all service event related paperwork.
Ensure timely Field Service Report receipt, review for correctness and professionalism Invoice retrieval, review and submission to Accounts Payable Attention to detail on all documentation and quality reports.
Other duties may be assigned to meet business needs What You'll Bring Your Background Ability to simplify complex concepts A demonstrated ability to collaborate, cooperate and coordinate across organizational lines The ability to create and deliver a compelling value proposition Exceptional communication skills (verbal and written).
Ability to interact frequently with a variety of PartsSource personnel and outside customers.
Works well in a team environment A strong attention to detail Passionate to learn and grow professionally Exceptional time management, multi-tasking, and self-starter attributes Knowledge of supplier and customer relationship management Entrepreneurial, the ability to work in a fast-changing and sometimes ambiguous environment Expertise with Microsoft applications (Power Point, Excel, etc) Ability to build consensus and relationships among managers, partners, and employees #ZR.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Aurora, OH Aurora, OH Full-time Full-time $21 an hour $21 an hour Service Coordinator Location Preferences:
Hybrid PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain.
We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes.
We are uniquely positioned to address key challenges impacting mission critical operations related to rising input costs, skill shortages, and supply chain disruptions.
Bain Capital's 2021 investment in PartsSource further propels us to realizing our Vision:
Ensure the quality, safety, and availability of mission critical assets to improve health outcomes.
The Service Coordinator will execute lead customer and service provider communications throughout the entire service event process.
Reporting to the Service Manager, you will reach out to suppliers for quotes, manage the service event process and perform all follow ups necessary with the assistance of many technology tools.
What You'll Do Organize and manage service events from start to finish Develop strong relationships with customers and technicians Receive, prioritize, schedule, dispatch and invoice service events Works with other departments internally, to resolve customer questions and issues quickly Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Execute technology enabled workflows and cloud-based document storage.
Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary Maintain accurate customer, site, and call history information within computer system.
Add and change customer site information as needed Maintain accurate customer, site, and call history information within computer system.
Manage all service event related paperwork.
Ensure timely Field Service Report receipt, review for correctness and professionalism Invoice retrieval, review and submission to Accounts Payable Attention to detail on all documentation and quality reports.
Other duties may be assigned to meet business needs What You'll Bring Your Background Ability to simplify complex concepts A demonstrated ability to collaborate, cooperate and coordinate across organizational lines The ability to create and deliver a compelling value proposition Exceptional communication skills (verbal and written).
Ability to interact frequently with a variety of PartsSource personnel and outside customers.
Works well in a team environment A strong attention to detail Passionate to learn and grow professionally Exceptional time management, multi-tasking, and self-starter attributes Knowledge of supplier and customer relationship management Entrepreneurial, the ability to work in a fast-changing and sometimes ambiguous environment Expertise with Microsoft applications (Power Point, Excel, etc) Ability to build consensus and relationships among managers, partners, and employees #ZR.
Estimated Salary: $20 to $28 per hour based on qualifications.
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